We dispatch daily Monday to Friday. All Australian deliveries will be shipped with tracking and a signature.
We highly recommend that you choose a delivery address where during business hours; someone is present to accept your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the volume of their deliveries however the majority of deliveries are between 9:00am and 5:00pm.
If no one is present to accept the delivery, the delivery driver will leave a delivery card in your mail box or under you door, noting that they have attempted to deliver the goods to you. Please follow the instructions on the note for collection of your parcel.
Expected delivery within Perth metro area is 1 to 2 business days. All other areas and states within Australia expected delivery times are 3-7 business days.
Occasionally delays can happen and unfortunately we have no control over this. If you are concerned your order is taking longer than expected, please contact us at firstname.lastname@example.org so we can follow this up for you.
- All Cosmetic Cubes prices include postage within Australia
- Any items purchased with a Cube include free postage
All overseas customers must be aware that all orders are supplied ex warehouse (Perth) and all freight, duties and taxes levied in your respective countries will need to be paid by you.
Ettica Cubes will be shipped to internationally via Express Courier International which includes tracking and a signature on delivery.
International orders - there is no insurance included in the express shipping prices. If you would like insurance included, please email us and we'll provide a quote for you. Ettica takes no responsibility to products damaged in transit internationally.
Products damaged in transit to you
Australia - All orders from us on our site will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product you have ordered from us in the condition that the goods were dispatched from our warehouse. On occasion but rarely however, goods may be damaged in transit to you. If this occurs, you will need to contact us immediately by e-mail - no longer than 7 days from the date of delivery, and supply us with some pictures of the actual damage. We will supply you with a replacement product ordered by you once the damaged product has been returned to us in accordance with the returns guidelines set out below. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).
Our company takes pride in offering to our customers products that are quality products. We will use our best endeavours to supply you with the product you have ordered from us in excellent condition. If you unfortunately receive a product that has a manufacturing flaw that we did not pick up on through our inspection, you will need to contact us immediately by e-mail - no longer than 7 days from the date of delivery, and supply photos of the actual defect. We will supply you with a replacement product ordered by you once the faulty product has been returned to us in accordance with the returns guidelines set out below or offer compensation which will be proportionate to the flaw. If the product you have ordered is no longer available, please refer to the section refunds and credit notes (see below).
Refunds, Returns and Credit Notes
In the event of a faulty product and a replacement is requested, you will need to return the product to us in the same condition you have received it before a refund or credit note can be issued. In the event of products being damaged in transit to you and goods are returned in accordance with the returns guidelines set out above and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund. In the event of products being lost in transit and we have received official confirmation from the courier company concerned that the goods have been lost in transit to you and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund. In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order (see above).
If you would like to return your product due to change of mind, it must be returned no later than 14 days after receiving your order. Orders must be in unopened, original packaging or the item will be classed as used and can only be returned if there is a proven fault with the item which must be reported within the first 24 hours.
Only full priced items can be returned. No sale items can be returned.
These returned items will be refunded excluding postage and packaging costs incurred by Ettica plus a restocking fee of $20.00.