Frequently Asked Questions
If there is a question we haven't been able to answer below, please email us at email@example.com and we will be in contact shortly
Material used for Cubes
Ettica Cubes are constructed using high quality, clear acrylic.
Caring for your Cube
We recommend using Novus Polish, the professionals choice for cleaning your beautiful Cosmetic Cube. Otherwise using mild soapy water with a lint free cloth and rinsing well will keep your make-up box in tip top condition.
Be aware that acrylic can easily become scratched on the surface from harsh cleaners and scrubbers. These cleaners produce small scratches on the surface of the glass, resulting in a cloudy look. Be sure to use a non abrasive cleaner and a lint free cloth. Avoid any cleaning products with ammonia as it will eat through the surface and leave it looking cloudy. Other cleaners that should be avoided include ketones, halogens, window cleaners, kitchen scouring compounds, aromatics and solvents such as thinners, acetone, gasoline, benzene and tetrachloride. Any cleaner that is abrasive or strong enough to eat through the surface should be avoided.
We dispatch daily Monday to Friday. All Australian deliveries will be shipped with tracking and a signature.
We highly recommend that you choose a delivery address where during business hours; someone is present to accept your delivery. Your workplace is the ideal delivery point. The courier companies cannot guarantee a delivery date or time due to the volume of their deliveries however the majority of deliveries are between 9:00am and 5:00pm.
If no one is present to accept the delivery, the delivery driver will leave a delivery card in your mail box or under you door, noting that they have attempted to deliver the goods to you. Please follow the instructions on the note for collection of your parcel.
Expected delivery within Perth metro area is 1 to 2 business days. All other areas and states within Australia expected delivery times are 3-7 business days.
Occasionally delays can happen and unfortunately we have no control over this. If you are concerned your order is taking longer than expected, please contact us at firstname.lastname@example.org so we can follow this up for you.
- All Cosmetic Cubes prices include postage within Australia
- Any items purchased with a Cube include free postage
- All items purchased without a Cube the delivery fee is calculated for you to give you your shipping rate for your location.
All Ettica Cosmetic Cubes have shipping included and will be shipped to New Zealand via Express International Shipping which includes tracking and a signature on delivery. If you would like insurance included in your parcel delivery please contact us for a quote.
All Ettica accessories will be shipped to New Zealand via Express International Shipping your shipping quote can be found for your item on the completion of your order.
Please refer to our Terms & Conditions for more information - TERMS & CONDITIONS
Please refer to our Terms & Conditions - TERMS & CONDITIONS